Ember & Smoke Privacy Policy
Last Updated: 11-1-25
At Ember & Smoke, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book a private dining experience, or interact with us online or in person.
1. Information We Collect
We may collect the following types of information:
Personal Information:
- Name, email address, phone number, and mailing address
- Event or booking details (such as date, location, number of guests, and preferences)
- Payment information (processed securely through third-party services like Square, Stripe, or PayPal—we do not store your credit card details)
Non-Personal Information:
- Browser type, device, and usage data collected through cookies or analytics tools (e.g., Google Analytics) to help us improve our website and user experience.
2. How We Use Your Information
We use your information to:
- Process and confirm your booking or catering request
- Communicate with you about your event or inquiry
- Send updates, special offers, or newsletters (only if you opt in)
- Improve our services, website, and customer experience
- Comply with legal and accounting obligations
3. How We Protect Your Information
We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Sensitive information like payment data is encrypted and transmitted via secure connections (SSL).
4. Sharing of Information
We do not sell your personal information. We may share limited data only when necessary to:
- Process payments through secure payment processors
- Communicate through email platforms (like Mailchimp or Gmail)
- Comply with applicable laws or legal processes
All third-party partners are required to maintain the confidentiality and security of your data.
5. Cookies and Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and understand website traffic. You can adjust your browser settings to decline cookies if you prefer.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing communications
- Withdraw consent for data use at any time
To exercise these rights, contact us at emberandsmoke1@gmail.com
7. Retention of Information
We keep your data only as long as necessary to fulfill the purposes described above or as required by law (such as tax or accounting regulations).
8. Links to Other Websites
Our website or social media pages may contain links to other sites. We are not responsible for the content or privacy practices of those sites.
9. Updates to This Policy
We may update this Privacy Policy occasionally. The revised version will be posted on our website with the updated date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Ember & Smoke
Email:emberandsmoke1@gmail.com